Privacy Policy

Effective Date: October 26, 2023

Welcome to SparkleClean's Privacy Policy. This policy explains how SparkleClean, located at 555 Mission Street, Suite 300, San Francisco, CA 94105, collects, uses, and protects your personal data. At SparkleClean, we are committed to protecting your privacy and ensuring the security of your information. This policy applies to all information collected through our website and services.

1. Data Collection

We collect several types of information from and about users of our website and services, including:

Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you contact us through our website, subscribe to our newsletter, or request our services.
Usage Data: This includes information about how you use our website and services, such as the pages you visit, the time and date of your visit, the amount of time spent on those pages, and other diagnostic data. We use Google Analytics to collect and process this data.
Device Information: This includes information about the device you use to access our website, such as your IP address, browser type, browser version, operating system, and mobile network information.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information, please see our Cookies Policy.

2. Use of Data

SparkleClean uses the collected data for various purposes:

To Provide and Maintain our Services: We use your information to provide the services you request, such as responding to your inquiries, scheduling cleaning appointments, and providing customer support.
To Improve our Website: We analyze usage data to understand how users interact with our website and to identify areas for improvement.
To Personalize User Experience: We use cookies and similar technologies to personalize your experience on our website and to remember your preferences.
To Communicate with You: We may use your contact information to send you updates about our services, promotional offers, and other relevant information. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
For Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our legal rights.

3. Data Security

We are committed to protecting the security of your personal data. We use a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption technologies to protect sensitive information transmitted online.
Access Controls: We restrict access to personal data to authorized personnel only.
Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Secure Storage: We store your personal data on secure servers and databases.

Despite our best efforts, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to outside parties except in the following circumstances:

Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. For example, we utilize a secure CRM provided by CleanSweep Solutions, and their privacy policy can be found on their website.
Legal Requirements: We may disclose your information when required to do so by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

5. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use the following types of cookies:

Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its essential features.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages from web pages. These cookies help us to improve the performance of our website.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced, more personal features.
Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests.

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, if you disable cookies, some features of our website may not function properly. For more detailed information about the cookies we use, please see our Cookies Policy.

6. User Rights

You have certain rights regarding your personal data, including:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You have the right to request that we delete your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at privacy@sparkleclean.com or by mail at 555 Mission Street, Suite 300, San Francisco, CA 94105. We will respond to your request within a reasonable timeframe.

7. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the CCPA, including the right to know what personal information is collected about you, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. SparkleClean does not sell your personal information.

To exercise your CCPA rights, please contact us at privacy@sparkleclean.com.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

By email: privacy@sparkleclean.com
By mail: SparkleClean, 555 Mission Street, Suite 300, San Francisco, CA 94105
By phone: (415) 555-0123

We are committed to protecting your privacy and will do our best to address any concerns you may have.

Policy drafted by: Annelise Schmidt, Data Protection Officer, SparkleClean.